REFUND & RETURN POLICY
We have prepared this Refund & Return Policy to describe to you our practices regarding the methods in which you can require a refund, a return or a change of product, if applicable.
All items offered on Lukacac are made-to-order. This means that when you place your order, we print that item(s) just for you for the best quality!
Shipping carrier: UPS
Orders will be processed after the payment is accepted.
What if I picked the wrong size or color, can I change it?
Our production facility is automated for processing orders as fast as possible so you can get the order ASAP. Unfortunately, because of our automated process, any requests to change/cancel an order must be submitted before the item has entered production. However, we hold your order for three hours after it is placed to allow for any necessary changes to shipping addresses or item sizes and colors or cancel order, just email us within this time limit. If it has been more than three hours and your order has entered production, it is going to be decorated and we are no longer able to edit the order. Please take a look at our clear size chart and detailed explanation before checking out. If you are unsure, we recommend ordering a size up.
What is your replacement/return policy?
We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part such as damaged/defective items or bad quality of printing will result in a replacement at no charge. Please email us with a picture of damaged item and we will make it right for you.
Because our products are printed on your demand and unique just for you, we typically do not accept returns due to customer error such as incorrect selection of sizes, designs, colors, etc. In case you would like to order a new replaced one, we will support by offering a deep discount UP TO 50% (exclude shipping fee).
Unfortunately, as with all delivery services, there are rare circumstances where parcels do not arrive in the agreed timescale or they are lost completely. Under these circumstances, we endeavor to ensure that the item is delivered to you as soon as possible by contacting the delivery service and attempting to locate your parcel and have it delivered.
- Lost delivery: We use UPS for shipping, the items will be tracked based on their provided tracking number. Therefore, if items is stated to be “delivered” but you did not receive it, we cannot refund orders or send out a replacement until the delivery is confirmed to be lost. This must be confirmed by the delivery service themselves, and the time periods at which items can be confirmed lost depends on the delivery service used. However, we will support by giving you a deep discount up to 50% (exclude shipping fee) for your coming order in case you would like to order another one.
- Failed delivery/Package be returned: Most likely the package was returned due to an undeliverable address. We will contact you once the order arrives back to our facility. In order to have the product reshipped, kindly provide us with another correct shipping address and pay shipping fee of $9.95 then we will complete the order.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item/s. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We ONLY accept your cancel/refund order within three hours after payment is accepted.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us or email us at firstname.lastname@example.org
If we haven’t been clear enough in everything we stated above, please do not hesitate to contact us or email us at email@example.com
Our job is to always be at your disposal and to keep you satisfied.
Last updated: December 22, 2018